housing crisis

A focus group: Life and debt in temporary accommodation

A focus group: Life and debt in temporary accommodation

We hear from people we’ve supported on their experiences of temporary accommodation and what councils and support services can do better.

There are currently over 250,000 people living in temporary accommodation across the UK, a figure which jumped by 6000 in the first three months of the Covid crisis. With a chronic lack of social housing and unaffordable rental prices in the private market, too many people are trapped in temporary accommodation without the means to move on. 

But what is the real experience of living in temporary accommodation? Last month, we were approached by Oak Foundation and Trust for London to take part in research about the lives of people living in temporary accommodation and the kinds of support and advocacy available to them.  

We hosted a focus group with 6 people we’ve supported over the last year in our housing projects, to hear about the challenges they have faced and their view on what could help them and others who are living in temporary accommodation. 

And before the conversation could start, one of the common problems that we’ve supported families with cropped up: could everyone get online for the Zoom call? For Gary, the only way was to go over to a friends house and get Wifi access from there because he’d been unable to top up electricity that week. But it was important to him to join us and share his experience: “I was homeless, the Refugee Council connected me with Council support, they gave me a hotel room but I never saw the case worker, it was all over the phone. I saw a place that was all one room, I signed the contract.” 

In Gary’s case, an error meant the benefit cap wasn’t taken into consideration when he signed the agreement. Unable to work and with little to live on after the rent is paid, day to day life is a struggle. “Now I’m living on £200 for a month. I didn’t know how I’m going to live, I can’t top up electric, it is very complicated for me and very traumatizing.” 

When you’re suffering from mental health, its difficult – its like trying to put a jigsaw puzzle together in the dark.

Our other participants could relate to the stress caused by the mismatch in benefits and high rent prices, even in TA. When Ajay got his temporary accommodation, he set up a  direct debit to cover the utilities and believed his housing benefit would cover the rent. He explains, “I’m going about doing as I should, then 10 months after I was told I was going to be evicted because I hadn’t paid the rent and I’d got into all this debt. I didn’t even know. If it wasn’t for Kineara I don’t know what would happen.” 

For Rick, it took two years to get his housing benefit and was moved twice in that time. The housing he was moved to didn’t feel safe, and he wasn’t sleeping due to  the stress. It was also hard to get the right information at the right time from council services, saying “They often they tell you ‘I’ll get back to you, I have to check.’ Once I travelled in to the office only to be told to write in.”

Angel, who works part time and whose son is a full time student, had similar frustrations: “They told me ‘Don’t worry, housing benefit will cover it, just make an application’. The arrears kept going up and up. Its frustrating. They need to communicate better – its currently very poor.” Another added, “It seems that different Council offices have different systems to manage who is coming in, one team doesn’t speak to the other.” 

So what did the group think could be improved to better support people through and out of temporary accommodation? Many of them described feeling like they weren’t cared about, even feeling like a burden on society. “Then you fall through the cracks and enter world of desperation due to mental relapses, and then you become more of a burden.” 

They also wanted to see council services be considerate to the multiple barriers and hardships that they experience, because when they don’t, it feels like they’re being set up to fail. “And you need that when you’re suffering from mental health, because its difficult – its like trying to put a jigsaw puzzle together in the dark.” 

For others, the most important thing was also the most simple – to have someone by their side, listening to what they were going through and advocating for them through crisis. “Big thanks for Carly, because I [felt] abandoned but Carly started fighting for my case. She’s been helping me get set up, like with Council Tax which I didn’t know about.”  

As we wrapped up our conversation, it was clear that the opportunity to meet and share stories had been important to everyone. “So much of  my experience has been reflected today… its been useful because you feel alone.”

This focus group was hosted on behalf of Oak Foundation and Trust for London’s ongoing research project exploring advocacy and support in temporary accommodation. To find out more about the project, contact leila@leilabaker.net and ugo@trustforlondon.org.uk.

*Names have been changed for privacy purposes

Posted by kineara in Community, Employment, Health and Wellbeing, Housing, Research
How self-determination can impact wellbeing

How self-determination can impact wellbeing

From poverty to income inequality, and rising mental health concerns to the housing crisis, many of the core challenges we face today stem from an economic system that maintains inequality and often hits the most vulnerable hardest. However, studies show that feeling engaged and in control of our lives can elevate our wellbeing and development, despite our circumstances.  

Self-determination, which refers to the process by which a person feels in control and empowered over their own life, can significantly improve mental health and wellbeing, according to growing research.

Psychologists posit that self-determination can lead to more positive, sustainable outcomes, including in mental health and emotional wellbeing, resilience, and healthy social and psychological development. In fact, the capacity to make the right decisions for one’s wellbeing and feeling empowered to do so, can result in people leading longer, healthier and happier lives.

Alternatively, feeling a continued lack of self-control and uncertainty in our lives can have far-reaching consequences for our mental health and wellbeing, from the way we respond to and address challenges in our lives, to how we operate in our community and broader society.

At the individual level, people who feel they have lower control over their day-to-day lives are more likely to experience a chronic stress response; their ability to cope suffers and feelings of insecurity about the world often heighten.  This stress response can lead to poorer mental and physical health, which are experienced at a greater rate by disadvantaged and vulnerable communities.

Although the link between poorer health and socio-economic factors such as low income and educational inequality is well established, the ‘perceived’ lack of control on a micro or individual level, can too, lead to feelings of disempowerment, and in turn, poorer wellbeing outcomes. This is often marked by poorer mental health including depression and anxiety, which in turn, influences health damaging choices like smoking or increased alcohol consumption. Studies suggest that those who exercise control over their lives and make decisions in their best interest, even small day-to-day decisions, are more likely to cope better through stressful situations.

The impact of poverty and structural inequalities

A recent report by George Bangham at the Resolution Foundation suggests there’s more to life than economics, but that it still really matters. Crucially, the report identifies the need for safety, security and stability, particularly in housing and employment.

Bangham presents several examples highlighting the need for security in life, including housing tenure being strongly associated with higher wellbeing and that whilst a job may increase wellbeing, the well-being drop from losing a job is bigger than the wellbeing gain from getting into work.

Among its findings the report concludes: “The best prospects for policymakers targeting future increases in national wellbeing lie in raising job quality, raising incomes, particularly at the lower end, and policies to improve security in the housing market.”

Further studies show that poverty– which today may likely include continued low income and in-work poverty levels – has an impact on the brain and its development due to chronic stress causing toxicity. This, in turn, can impact decision making and cause a perceived lack of control over one’s life.

Notably, those who feel they have little control over their circumstances tend to find greater outer rewards in money and grades, while those who feel in control are motivated more by the inner sense of mastery and satisfaction, according to psychologist Richard deCharm. This highlights the causal nexus between poverty and a perceived lack of control, and those with a perceived lack of control finding greater reward in external conditions such as job and housing security or higher income.

Developing self-determination

With the proportion of people experiencing ‘deep poverty’ in London having increased in recent years and many workers still trapped in precarious jobs and insecure housing, we believe developing resilience and self-determination to address and work through the daily challenges is more important than ever.

Whilst there are things that we can’t change immediately like the socioeconomic context in which we live, there are things we can change. By focusing on what we can change including our responses to situations and the decisions we make, we can support our own wellbeing and positively impact those around us.

Having the right support is also key. Studies have demonstrated that having close friends and family has far-reaching benefits for your mental and physical health, whilst social isolation are loneliness lead to a greater risk of poorer mental health and wellbeing. On a broader level, while policy changes are essential, it is also important that vulnerable people have access to the right support. Findings from a landlords’ focus group conducted by Kineara, found that 80% of landlords believe their tenants would benefit from financial support and mediation, and 60% say their local council does not provide, or could provide further adequate support for tenants.

Holistic practice means understanding how these things intersect; using a holistic, strength-based, person-centred support enables Kineara’s practitioners to meet the needs of the individual or family and build on their strengths to maintain positive outcomes. By working 1:1 starting with where people are and working towards goals that individuals and families choose and aspire to achieve themselves, the tailored approach recognises the importance of strengthening the individual, the family unit and the community, whilst also taking their socio-economic situation into consideration.

Director of Kineara, Maria Morgan, adds: “We know that homelessness can affect someone’s mental health, we know that poverty can affect someone’s mental health, we understand that. So, it’s important for us to recognise those things because it can be a barrier for someone moving on, finding a job, it can be a barrier in so many ways. There’s nothing stronger than recognising and accepting where you are to move forward.”

Developing a level of self-determination is vital for self-development. Being able to guide the course of your life, despite the circumstances, takes focus, proactivity, self-confidence and a willingness to work through adversity. Recognising that you and only you have the power to change where you are in life: mentally, emotionally and practically, is a constant pursuit and a powerful tool for change.

Posted by kineara in Community, Latest, Research
Selected as a member of the London Housing Panel!

Selected as a member of the London Housing Panel!

30 May 2019

We are excited to announce that we’ve been selected to be a member of the London Housing Panel, which will bring together voluntary and community-led organisations to engage with housing issues facing London.

Delivered by Trust for London and the Mayor of London, panel members will come together to explore a wide range of housing issues and perspectives from homelessness to the private rented sector, low-income Londoners to social housing; and to help influence policy pledges and priorities.

The panel is comprised of 15 London-based organisations – from homelessness to equalities groups – providing services, representation or carrying out advocacy work in relation to housing. These include Generation Rent, Homeless link, Solace Women’s Aid and other important members.

Director of panel member Kineara, Maria Morgan, said: “We are very excited to be part of this important new initiative, which brings community representation into housing policy decision making. We look forward to working with the London Housing Panel and the Mayor towards inclusive housing policies for all Londoners.”

As we’ve delivered our housing services, our core focus has been in supporting vulnerable people to sustain tenancies and avoid eviction. Through holistic and tailored support, our experienced practitioners work closely with families and individuals facing challenges times and/or with multi-complex needs. We’ve recently launched our new Rent Support Programme Plus (RSP+), based on our proven model of holistic and intensive practice that has seen a 92% success rate of preventing evictions for social housing tenants – find out more about our work and impact on our website.

We are looking forward to sharing our experiences within housing and working collaboratively with other organisations on housing related issues. As an organisation, one of our aims is to influence wider policy on housing, welfare and other social issues that impact the communities we work with; we believe this is a great opportunity for us to help influence policy pledges and priorities by providing our expertise.

Read the full press release.

Find out more about our housing services.

Posted by kineara in Community, Housing, Latest