support service

How holistic tenancy support for renters with complex needs is helping to transform lives

How holistic tenancy support for renters with complex needs is helping to transform lives

Working with the most vulnerable Southern Housing Group customers, Reframe is a holistic support programme for tenants at risk of losing their tenancy, particularly due to high rent arrears or anti-social behaviour. We provide essential support for tenants going through major challenges, from mental and physical health, drug and alcohol misuse, domestic abuse to financial hardship. 

Holistic tenancy sustainment, especially through early intervention, is an approach that we’ve been delivering and championing over many years. By working to uncover the root causes of insecure tenancies, and helping to develop relationships between tenants, housing officers, and local/social services, tenants we support can not only sustain their housing but are supported to face other major challenges that have also been affecting their housing, and their lives. We’re currently working with 15 SHG tenants with complex needs and will continue to take on referrals and assess these on a case-by-case basis.

Sonia, Kineara’s Reframe practitioner, said that our service is helping tenants develop more independence, re-engage with services, and start to take control of their own lives. She explained that a number of hard-to-reach clients are “now open to housing service support as they recognise that they need it.” One client, for example, whose home was hoarded, and mental and physical health had begun to deteriorate, “thanked me for being there for him, letting him realise his self- worth, and giving him the confidence to get up and start doing things.” Another client with alcohol addiction and suicidal thoughts has also received ongoing support and a listening ear –  a challenging case which would have worsened without the support.

The Covid-19 pandemic continues to exacerbate existing hardships and impact vulnerable tenants in acute ways, including a number of tenants we’re supporting being hospitalised with the virus, and others falling behind with rent. There is often not just one reason why rent arrears build up. Reframe’s tailored support, as well as understanding wider issues impacting tenants, is what makes the programme so transformational for the hardest-to-reach.

If you know of an SHG tenant that may benefit from this support, contact: referrals@kineara.co.uk For more information, contact: info@kineara.co.uk or 0203 976 1450

Posted by kineara in Housing