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How holistic tenancy support for renters with complex needs is helping to transform lives

How holistic tenancy support for renters with complex needs is helping to transform lives

Working with the most vulnerable Southern Housing Group customers, Reframe is a holistic support programme for tenants at risk of losing their tenancy, particularly due to high rent arrears or anti-social behaviour. We provide essential support for tenants going through major challenges, from mental and physical health, drug and alcohol misuse, domestic abuse to financial hardship. 

Holistic tenancy sustainment, especially through early intervention, is an approach that we’ve been delivering and championing over many years. By working to uncover the root causes of insecure tenancies, and helping to develop relationships between tenants, housing officers, and local/social services, tenants we support can not only sustain their housing but are supported to face other major challenges that have also been affecting their housing, and their lives. We’re currently working with 15 SHG tenants with complex needs and will continue to take on referrals and assess these on a case-by-case basis.

Sonia, Kineara’s Reframe practitioner, said that our service is helping tenants develop more independence, re-engage with services, and start to take control of their own lives. She explained that a number of hard-to-reach clients are “now open to housing service support as they recognise that they need it.” One client, for example, whose home was hoarded, and mental and physical health had begun to deteriorate, “thanked me for being there for him, letting him realise his self- worth, and giving him the confidence to get up and start doing things.” Another client with alcohol addiction and suicidal thoughts has also received ongoing support and a listening ear –  a challenging case which would have worsened without the support.

The Covid-19 pandemic continues to exacerbate existing hardships and impact vulnerable tenants in acute ways, including a number of tenants we’re supporting being hospitalised with the virus, and others falling behind with rent. There is often not just one reason why rent arrears build up. Reframe’s tailored support, as well as understanding wider issues impacting tenants, is what makes the programme so transformational for the hardest-to-reach.

If you know of an SHG tenant that may benefit from this support, contact: referrals@kineara.co.uk For more information, contact: info@kineara.co.uk or 0203 976 1450

Posted by kineara in Housing
Selected as a member of the London Housing Panel!

Selected as a member of the London Housing Panel!

30 May 2019

We are excited to announce that we’ve been selected to be a member of the London Housing Panel, which will bring together voluntary and community-led organisations to engage with housing issues facing London.

Delivered by Trust for London and the Mayor of London, panel members will come together to explore a wide range of housing issues and perspectives from homelessness to the private rented sector, low-income Londoners to social housing; and to help influence policy pledges and priorities.

The panel is comprised of 15 London-based organisations – from homelessness to equalities groups – providing services, representation or carrying out advocacy work in relation to housing. These include Generation Rent, Homeless link, Solace Women’s Aid and other important members.

Director of panel member Kineara, Maria Morgan, said: “We are very excited to be part of this important new initiative, which brings community representation into housing policy decision making. We look forward to working with the London Housing Panel and the Mayor towards inclusive housing policies for all Londoners.”

As we’ve delivered our housing services, our core focus has been in supporting vulnerable people to sustain tenancies and avoid eviction. Through holistic and tailored support, our experienced practitioners work closely with families and individuals facing challenges times and/or with multi-complex needs. We’ve recently launched our new Rent Support Programme Plus (RSP+), based on our proven model of holistic and intensive practice that has seen a 92% success rate of preventing evictions for social housing tenants – find out more about our work and impact on our website.

We are looking forward to sharing our experiences within housing and working collaboratively with other organisations on housing related issues. As an organisation, one of our aims is to influence wider policy on housing, welfare and other social issues that impact the communities we work with; we believe this is a great opportunity for us to help influence policy pledges and priorities by providing our expertise.

Read the full press release.

Find out more about our housing services.

Posted by kineara in Community, Housing, Latest