New focus group results reveal more is needed to support vulnerable tenants in the private sector

3 September 2019

Here we report the findings from our recent private landlords’ focus group conducted in July, made up of five landlords with differing experiences and backgrounds.

Participants indicated letting properties across England, from Hackney, Fulham, Wandsworth, Cheshire, Dover/Deal/Sandwich, Cardiff and Barnet.

The challenges faced by landlords varied from helping tenants or dealing with tenant issues, dealing with local authorities to having to pay extra stamp duty on their properties. Interestingly, for the same landlord, helping tenants was also the most rewarding aspect of being a landlord, whilst others enjoyed the financial benefits and the satisfaction of sourcing and refurbishing property for rental.

Reflecting on their relationships with their tenants and the local councils, 80% of participants said councils do not provide adequate support for their tenants, however, one landlord differed, “For me, in my experience of being a landlord in Wales, the council are very interactive with landlords and hold meetings in different boroughs.” As for relationships with tenants, 20% dealt entirely with their tenants from the start, whilst 40% used or continue to use a letting agent to manage the properties.

Speaking on pursuing evictions during the last 12 months, 40% of landlords surveyed said the principle reason was due to rent arrears. One landlord said, “I worked with my tenants but had to send them a section 8 Notice to protect myself. They are still in the property and have now paid back all the arrears. I also delayed a rental increase for another year to help them, even though I was losing money due to inflation!”

Asked what a support service might look like, one landlord said that a wellbeing support service sounded good in theory, but in practice they weren’t sure if it would have prevented the eviction.  Further, 80% of respondents believed that financial support and mediation would potentially prevent evictions, however, the support would have to be tailored to the individual situation.

This reinforces the idea behind the holistic nature of Kineara’s housing support services, which includes advice, guidance and advocacy for all families and individuals we work with on matters of housing, including rent arrears, eviction threats, conditions in the home and more.

The intensive support offers practical, financial, wellbeing and therapeutic support for tenants, as well as strengthening the relationships between tenant and landlord, if needed, and connecting landlords to services that can avoid the costs of eviction while putting resources towards the wellbeing of their tenants.

Find out more about our RSP+ and housing support services.